Sales Force Automation Software

LetoCRM's Sales force Automation (SFA) powers your sales organization, integrated sales processes starting from Lead/Inquiry Management. LetoCRM's SFA streamline your customer relationship also with sales process. Using our system you can have the clarity of your sales person's activities along with Pipeline Management with Sales forecast generator. Contact Management helps to keep all contact within your applications and email is

• SFA KPI (Key Performance Indicators) Definition
• Contact management enables your valuable contacts within the database and helps for sending direct email
• Register the Prospect with complete details, you can convert to customer directly without changing anything
• Register the Sales Inquiry
• Assign the sales activity to the sales person directly and send email notification to the corresponding person
• Sales Lead Receipt ackowledgement can be automated in the system
• LetoCRM's SFA is industry specific, you can chooose for the solutions based on our industry specific SFA
• Quotation Management with Integrated Inventory Management
• Prepare the Price List by each location for the items
• Order Followup details and Prepare the Sales pipeline management
• Order Processing based on your quote
• Integrated with your Social media contacts
• Integrated with your internal mail system
• Prepare the followup records.
• LetoCalendar management automatically listing all of your remaider, tasks and other activities
• Incentive and Commission Management
• Sales pipeline monitoring
• Daily Sales Activity and Monitoring
• Customer Payment followup and Sales commitment processing
• Create a workspace between the sales team and have comments
• Manage Sales documents with LetoEDMS
• Document Share to other people, comments on documents
• Manage Sales tasks with integrated Calendar
• Built using the latest Microsoft® .NET technology
• Completely browser based applications enable users to access anywhere anytime
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Marketing Managment Software

The recent world became more creative in terms of marketing and publishing. It's more important to have proper marketing channel to keep live our brand, partners and customers. LetoCRM's Marketing gives you innovative functions to manage your campaign with unlimited access. LetoCRM engages your customers in new ways across new channels to deliver amazing experiences.

• Manage Advertisements
• Create Multiple channels for marketing directly or indirectlym
• Channel Partner management
• Email Campaign Scheduling
• Integrate with MS Office
• Keep all the training and marketing materials an
• ROI Management
• Customer data management
• Resource transfer to the project locations
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Help Desk Management Software

In Order to keep the customer long term, you need to provide the best customer support at all times. LetoCRM Support management sofware enable the customer for improved customer support. Being ome of the leading CRM vendor in dubai abudhabi uae, LetoCRM takes calls from call receipt until closing the support ticket. LetoCRM HelpDesk creates a powerful ticket-management platform that allows you to centralize all your customer conversations with ease. You can quickly and easily increase productivity by automating business rules via triggers and automations

• Receive calls from different media
• Media Integration like IP Telephony systems
• Integrate with Call Buffer software
• Inbound Call Centre – IVR supported.
• Customer notification through Email / SMS / Customer Portal.
• Provision to attach any type of documents against any incidents / queries at any stage.
• Knowledge base – Repository of all documents / incidents for quick reference by Customer Service Team for processing.
• Reminders / Escalations / Transfers / Reassign of incidents / queries
• Cross Sell and Up Sell
• Complaint Disposal Management
• Service Feedback Management
• Customer Incident and Interaction Management / Query Tagging – Collation of queries from multiple channels – Email, SMS, Walk-in, Postal (courier)
• Service Feedback Management
• Inbound Call Center, Website Complaints / Queries, Received from External agencies like Government, Legal entities etc.
• All open incidents, closed incidents, customer data, security questions for verifications, displaying of key data of customer
• Registering and processing current incident/query, customer transactions, customer data, Tagging to Master Incident, etc.
• Configurable workflow – with which user can dynamically create and manage categorizations and sub categorizations for handling incidents / queries
• Workflow can be configured against any categories. User based / Role based workflow with TAT and Escalation Matrix is available.
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